Refund policy

The short version

Paid plans are billed in advance, one billing period at a time, and renew until you cancel. If you end a plan part-way through a period with Cancel now, you get a pro-rata refund for the unused days — no breakage fee — as SEBI's Most Important Terms and Conditions require.

We also refund in full if you were:

1. Charged in error or twice for the same period.
2. Kept out of the service by a verified fault on our side for a sustained stretch of the paid term.

The operative document is the Refund & cancellation policy; this article is the plain-language summary.

Cancelling

You can choose either:

• Cancel now — access ends immediately and the unused part of the period is refunded. In the Markov app: Settings → Subscription → Cancel renewal → Cancel now, or email support@markov.in.
• Stop auto-renewal — your plan stays active until the end of the paid period and does not renew afterwards; no refund is due for that period. From markov.in/account (Cancel renewal) or in the app.

How the refund is worked out

• Per day, from the day after you cancel to the last day of the paid period, on the amount you actually paid (including GST on the refunded part).
• Any promotional discount is applied to the refund in the same proportion.
• Refunds go back to the original payment method; bank or card credit typically arrives 5–7 business days after the refund is initiated.

What is not refunded

• A period you let run to its end after choosing Stop auto-renewal.
• Losses on trades inspired by Markov signals. Markov is research, not execution — see the disclaimer page for the full statutory position.

How to request a refund by email

Email support@markov.in from your registered phone number or email with the Razorpay payment ID (it is in your payment confirmation) and a short description of the issue.

• We acknowledge inside two working days.
• Unresolved billing grievances can be escalated through grievance redressal.

Status

This policy was last reviewed on 25 September 2026. Material changes are notified to paid subscribers by email at least 30 days before they take effect.