Help center
Self-service answers to the most-asked questions about Markov. If you can't find what you need, write to support@markov.in.
Payments & billing
Subscription plans, refund policy, cooling-off period, failed payments and GST invoices.
- Subscription plansStarter and Pro coverage, how to subscribe in the app, and how to cancel or change your plan.
- Refund policyWhen refunds are available, how to cancel or request a refund, and the processing time on an approved refund.
- Cooling-off periodWhere to find the current cancellation and refund terms for your subscription.
- What to do when a payment failsCommon reasons a subscription checkout is declined and the safest way to retry without creating duplicate attempts.
- Getting a GST invoicePrices include GST. Invoices are issued on request by email — what to send us and what the invoice shows.