Cooling-off period
Last reviewed: 25 May 2026
Status — placeholder, pending counsel review
This article documents the intended cooling-off policy. The final wording, exact window length and edge-case carve-outs are being finalised with counsel and will replace this page before the policy takes effect. Until then, the refund policy is the operative document.
What a cooling-off period is
A cooling-off period is a short window after you first subscribe during which you can withdraw without giving a reason and receive a full refund. It's a consumer-protection mechanism — not a SEBI mandate, but something we're adopting as a goodwill policy.
Intended terms
- Window: 7 days from the moment your subscription activates.
- Eligibility: first-time subscribers only. Renewals and re-subscriptions are excluded so the window can't be cycled repeatedly.
- Process: request from Settings → Subscription → Cancel & request cooling-off refund. The request is processed inside two working days.
- Refund route: original payment method via Razorpay. Bank credit typically arrives 5–7 working days after approval.
What we deduct, if anything
Nothing during the cooling-off window. The full subscription amount is refunded. A future iteration may carve out the Razorpay processing fee if the cost becomes material; if so, we'll publish the change here with a 30-day notice.
When the article goes live
The final policy ships alongside the paid-launch rollout. Watch the pricing page for the activation date — the cooling-off terms will appear inline there once they take effect.
Related in payments & billing
- Subscription plansThe free tier, the paid tiers, what each one unlocks, and how to upgrade or downgrade.
- Refund policyWhen refunds are available, how to request one, and the standard processing time on a successful refund.
- What to do when a payment failsCommon reasons a Razorpay payment is declined and the safest way to retry without ending up double-charged.
- Downloading your GST invoiceWhere every monthly GST invoice lives, what it contains and how to share it with your accountant.
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