Grievance redressal

We take complaints seriously. If you have a grievance regarding any recommendation, service, billing matter, or staff conduct, please use the escalation path below.

Step 1 — Write to us

First, reach out to our support team. Most issues are resolved at this stage within 1–3 working days.

• Email: support@markov.in
• Hours: Mon–Fri, 09:30–18:00 IST

Step 2 — Escalate to the Grievance Officer

If you are not satisfied with the response from support within 5 working days, please escalate to our designated Grievance Officer.

Step 3 — Compliance Officer

If the matter remains unresolved, you may write to our Compliance Officer, who oversees all regulatory matters.

Step 4 — Principal Officer

The final point of internal escalation is the Principal Officer.

Step 5 — SEBI SCORES portal

If you are not satisfied with our response after exhausting the internal escalation steps above (or do not receive a response within 30 days), you may register a complaint directly with SEBI through the SCORES portal.

• SCORES portal: https://scores.sebi.gov.in
• SEBI toll-free helpline: 1800 22 7575 / 1800 266 7575

Step 6 — Online Dispute Resolution (SmartODR)

If the dispute remains unresolved through SCORES, you may seek resolution through the SEBI-recognised Online Dispute Resolution portal, SmartODR.

• SmartODR portal: https://smartodr.in

Response timelines