This policy governs paid subscriptions to the research feed published by Yash Mahesh Jaiswal(“Markov”, “we”, “us”), a SEBI-registered Research Analyst (Reg. No. INH000027353), whether purchased on markov.in or inside the Markov app. It should be read together with our Terms of service.
1. Subscriptions and billing
- Paid plans are recurring subscriptions billed in advance for the chosen billing period (monthly). The price, the billing period and what each plan includes are shown on the plan page before you pay.
- All prices are in Indian Rupees and include GST. The amount shown at checkout is the amount charged.
- Payments are processed securely by our payment partner, Razorpay. We never see or store your card, UPI or net-banking credentials.
- A subscription renews automatically at the end of each billing period until you cancel it.
2. Cancellation
You can cancel a subscription at any time from your account page at markov.in/account, from the app, or by writing to support@markov.in.
- On cancellation your plan stays active until the end of the current paid period and does not renew afterwards.
- You will not be charged again once the cancellation is recorded.
- Cancelling does not, by itself, trigger a refund for the period already paid for — see section 3.
3. Refunds
Because research is delivered continuously through the billing period, fees for a period that has already started are generally non-refundable. We do review refund requests on a case-by-case basis where:
- you were charged in error, or charged more than once for the same period; or
- a verified technical fault on our side prevented access to the service for a sustained period within the paid term.
Approved refunds are returned to the original payment method. Bank or card credit typically arrives within 5–7 business days of approval; the exact timing depends on your bank and Razorpay.
4. KYC and client agreement
SEBI (Research Analysts) Regulations require a one-time KYC and client agreement before paid research is provided. After payment you are given a short grace window (shown on your account page) to complete this step. If it is not completed within the window, paid access is paused and the subscription will not renew after the current period; completing KYC before the period ends restores access. The fees for that period are handled under section 3.
5. How to request a cancellation or refund
- Cancel online at markov.in/account.
- For refunds, invoices or any billing question, email support@markov.in from your registered phone number or email, quoting the Razorpay payment ID (it is in your payment confirmation). Support hours: Mon–Fri, 09:30–18:00 IST.
- We acknowledge every request within two working days. Unresolved billing grievances can be escalated through our grievance redressal process and, thereafter, the SEBI SCORES portal.
6. No performance guarantee
Subscriptions pay for access to research and signals, not for trading outcomes. Fees are not refundable on the basis of trading losses or signal performance. Investments in the securities market are subject to market risks; read all related documents carefully before investing.
7. Changes to this policy
We may update this policy from time to time. Material changes are notified to paid subscribers by email at least 30 days before they take effect, and the “last updated” date above changes whenever the text does.
Questions: support@markov.in